New Report
The State of Enterprise Systems - Salesforce Edition
Inside the Velocity Tax: Why 1-hour Salesforce tasks take 11. Insights based on:
The Findings
We classified work in complex systems into three stages. A pattern emerged.
Stage 1: Discovery
80% of the work happens here — mapping context, dependencies, and constraints before anything can move.
Stage 2: Design
19% of the work happens here — deciding what to change, in what order, without breaking what already works
Stage 3: Build
Execution is both the smallest sliver and the largest opportunity. When understanding carries forward, Build expands (by an average of 4X).
The Path Forward
The 80% problem is solved by turning understanding into action. That means creating a real-time, queryable view of your system, that way discovery, design, and build are connected into a single motion instead of three distinct handoffs.
Connect your system
Live, structured access to enterprise systems — so the 80% of work that lives in tickets, Slack, and tribal memory becomes a persistent, queryable layer instead of a recurring excavation.
Contextualize automatically
Metadata, dependencies, and business logic resolved into a unified, queryable model of the system that agents and teams can reason over together.
Reason with Agents
Changes implemented with full system visibility and governance—execution that follows from understanding, not in spite of it.
